Refund policy
Return Policy
As our products are made to order, we only accept returns for defective or damaged items. We do not accept returns for buyer's remorse, incorrect size selection, or change of mind. Please carefully review size guides before purchasing.
How to Start a Return
Please inspect your order upon receipt and contact us within 7 days if there is a defect or damage. To start a return contact us, please use the contact form on our Contact page. We will respond to request a copy of your receipt or proof of purchase and photos of the defective or damaged item.
If your return is accepted we will provide instructions on how and where to send your package. Customers are responsible for return shipping costs and must use a trackable shipping method. Items sent back without first requesting a return will not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Personal care goods including beauty and hygiene products
- Hazardous materials
- Sale items
- Gift cards
Exchanges
The fastest way to ensure you get what you want is to return the defective or damaged item and once the return is accepted make a separate purchase for the new item.
Refunds
Once we receive and inspect your return we will notify you whether the refund is approved. If approved you will be automatically refunded to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to process the refund.
If more than 15 business days have passed since your refund was approved please contact us via the TLYMI contact form on our Contact page.